FAQ

Creation of the print files

Which file formats are supported?

We support the PDF file format to ensure automated processes and optimised results.

How do I make sure that my print file has the correct resolution?

Make sure that all images and graphics in your print file have a resolution of at least 300 DPI (dots per inch). This will ensure that your artwork prints sharp and clear.

Which colour space settings should I use?

Use the CMYK colour space for your print file. This is the standard colour space for printing and ensures that the colours are reproduced correctly.

Can I get help with creating my print files?

Yes, our customer service team is always available to help you create your print files. Just contact us and we will be happy to assist you.

FAQ

Special materials

How do I define transparent areas in my print file?

To create transparent windows, remove the desired area on the "Pearl white" layer. This creates transparent windows that highlight your product.

How do I integrate metallic areas into my design?

To achieve "metallic" effects, remove the corresponding areas on the "pearl white" layer. These areas will then appear metallic on the finished packaging.

What are the special features of the "pearl white" colour?

The "pearl white" colour serves as a white primer. If the colour is completely dyed in magenta, the packaging is printed over the entire surface. You can create special areas by colouring in or removing the corresponding areas.

FAQ

Pictures

Why must images be in CMYK colour mode?

Images must be in CMYK color mode, as this mode optimally displays the colors for printing. This ensures that the colors of your design are reproduced correctly and consistently.

Which image formats are suitable for the design?

The suitable image formats are PNG, TIFF and PSD. Do not use JPEG files, as these can have compression losses.

What do I do if a red question mark appears on my images?

A red question mark indicates that the image is no longer linked. Make sure that all images are embedded in the document before you upload your finished design.

Why are functioning EAN codes important?

EAN codes are essential for the quick identification of your products in retail. A functioning EAN code facilitates the sales process and inventory management.

FAQ

Colours and special colours

How do I recognize spot colours in my file?

Spot colors are often marked as special color fields in design programs. They are not included in the CMYK color space and must be converted to CMYK manually.

How do I convert spot colours to CMYK?

To convert spot colors to CMYK, change the color setting in your design program to Process Color and the color mode to CMYK.

Why do spot colours need to be converted to CMYK?

As our printing processes are based on the CMYK colour mode, all spot colours must be converted to CMYK to ensure correct and consistent colour reproduction.

Can I use Pantone colours?

Yes, you can use Pantone colors, but they must be converted to CMYK color mode before printing. This ensures that the colors are printed correctly.

How do colours affect the printing process?

Colors in CMYK mode ensure correct color reproduction and high print quality. Incorrect color modes or poorly converted spot colors can lead to inaccurate colors and inferior print results.

FAQ

Fonts and lines

What minimum size should my texts be?

Your texts should be at least 6pt in size so that they are easy to read.

How thick should the lines on my packaging be?

Dark lines on a light background should be at least 0.25 point thick. Light lines on a dark background should be at least 0.5 point thick.

Why is it important to embed fonts?

Embedding fonts prevents display errors. Without embedding, your design may be printed incorrectly or not at all.

How do I embed fonts correctly?

Before you upload your design, all fonts must be converted to paths. This ensures that the fonts are printed correctly.

FAQ

Print data export

In which format should I export my finished design?

Export your finished design as an Adobe PDF.

Which PDF setting should I choose?

Select the "Illustrator Standard" setting.

Which compatibility setting should I use?

Set the compatibility to "Acrobat 7 (PDF 1.6)".

Which options should I select when exporting?

Select the following options:

  • "Keep Illustrator editing functions"
  • "Embed page thumbnail"
  • "Create Acrobat layers from top layer"