Terms of service

General Terms and Conditions of LABELISTEN International SARL

1. Scope 1.1 These terms and conditions apply exclusively to the business relationships between LABELISTEN International SARL, based in Luxembourg, and the customer. Deviating or conflicting conditions from the customer will not be recognized by us unless we have expressly agreed to them in writing. All transactions on pouches.com are conducted through LABELISTEN International in Luxembourg. Pouches.com is exclusively aimed at business customers (B2B).

1.2 Changes to these terms and conditions will be communicated to the customer in writing via email. If the customer does not object to the change within four weeks of receiving the notice, the changes will be deemed accepted. The customer will be separately informed of their right to object and the legal consequences of silence.

1.3 These general terms and conditions apply only to entrepreneurs as defined by Luxembourg law.

1. Registration as a User 2.1 Registration in our online ordering system is free of charge. There is no entitlement to admission to our ordering system. Only individuals with full legal capacity are eligible to participate. At our request, the customer must provide us with a copy of their identity card or their VAT ID number. To register, the customer fills out the registration form available on our website. The username must not infringe on the rights of third parties or violate any other name and trademark rights or public morals. The customer is obliged to keep the password confidential and not to disclose it to third parties.

2.2 Aside from the declaration of consent to these general terms and conditions, registration does not involve any obligations. Deletion of the account can be requested by the customer. Registration with us does not entail any obligation to purchase the goods we offer.

2.3 The customer is responsible for updating their personal information. Changes must be communicated in writing via email.

2.4 We reserve the right to refuse the creation of a customer account if the customer expresses views or belongs to a group that pursues illegal, xenophobic, violent, radical, or other unconstitutional goals or is not compatible with the general corporate principles of LABELISTEN International SARL.

2.5 We may temporarily or permanently block or delete customer accounts that violate our terms and conditions or our general corporate principles, or if there are obviously unjustified warranty claims submitted in excessive numbers in relation to the number of orders.

2.6 Deletion of the customer account is not possible independently. The customer can send an email with their customer details to info@pouches.com to initiate deletion.

1. Data Protection Further information on data protection can be found in our separate privacy policy.
2. Conclusion of Contract 4.1 Our offers are non-binding—especially regarding quantity, price, and delivery time.

4.2 The customer's order constitutes a binding offer that can be accepted by us within one week.

4.3 The order is deemed accepted when we send the customer an order confirmation via email or execute the order. Oral or telephone contracts are considered confirmed in writing when we issue an invoice.

4.4 In orders placed on behalf of third parties, both the ordering party and the invoice recipient are jointly considered the client.

4.5 It is possible to order individual samples at favorable conditions. Sample sets are provided for a licensing fee.

1. Prices and Payment Terms 5.1 All prices quoted are ex works LABELISTEN International SARL and exclusive of VAT applicable at the time of delivery.

5.2 Payment is made in advance (credit card, PayPal) or on invoice.

5.3 Our claims for the purchase price are due immediately upon receipt of the invoice, unless otherwise agreed in writing. In case of late payment, we are entitled to charge default interest in a proven amount, but at least at a rate of 5 percentage points above the base interest rate.

5.4 The customer is only entitled to offset, retain, or reduce if the counterclaims are legally established or recognized by us.

1. Retention of Title 6.1 The goods remain our property until full payment is received. In the event of a payment delay of more than 10 days, we are entitled to withdraw from the contract and reclaim the goods.

6.2 The customer is entitled to resell the goods subject to retention of title in the ordinary course of business. In the event of such resale, the customer assigns all claims to us in the amount of the invoice value.

6.3 If the value of the securities exceeds the secured claims by more than 10%, we are obliged to release the securities at the customer's request.

6.4 In the event of third-party access to our reserved goods, the customer is obliged to point out our ownership and inform us immediately.

6.5 In case of contractual violations, the customer is obliged to return the reserved goods at our first request.

1. Delivery Conditions, Delivery Time, Force Majeure 7.1 Unless otherwise agreed, we determine the appropriate shipping method and carrier.

7.2 The delivery time begins upon receipt of print-ready data and full payment.

7.3 The shipping and packaging costs can be found in the shopping cart or our binding order confirmation.

7.4 We are not liable for the impossibility of delivery or delivery delays due to force majeure or unforeseen events.

7.5 Normal orders may arrive earlier than planned for production-related reasons, but this is not guaranteed.

1. Order Execution, Approval by the Client 8.1 The customer must provide the data in the formats specified by us. We are not liable for differing formats.

8.2 Deliveries from the customer are not subject to inspection by us.

1. Subsequent Changes, Preliminary Work 9.1 Changes to supplied data will be charged separately.

9.2 We are entitled to carry out necessary preliminary work independently if it is in the customer's interest.

1. Production-Specific Particularities and Complaints 10.1 Minor deviations in production are not subject to complaint.

10.2 Shortfalls of up to 5% and excess deliveries of up to 10% are production-related and cannot be excluded.

1. Consultation 11.1 Consultations are only conducted at the express request of the customer.
2. Liability for Material and Legal Defects 12.1 The customer must inspect the goods immediately upon receipt.

12.2 Obvious defects must be reported in writing within five working days.

12.3 The statute of limitations for warranty claims is twelve months from receipt of the goods.

1. Reporting of Transport Damage 13.1 The customer must report any loss or damage of the goods to the carrier.
2. Industrial Property Rights 14.1 The customer is liable for the infringement of third-party rights.
3. Limitation of Liability 15.1 We are only liable for intentional and grossly negligent breaches of duty.
4. Applicable Law, Jurisdiction 16.1 The law of the Grand Duchy of Luxembourg applies.

16.2 For all disputes, the competent courts in Luxembourg shall have jurisdiction.

1. Final Provisions 17.1 Amendments or supplements to these terms and conditions must be in writing.

17.2 Should individual provisions be invalid, the contract shall remain unaffected in all other respects.

LABELISTEN International SARL, rue de Flaxweiler, L-6776 Grevenmacher, Luxembourg